Jacada Ltd (JCDAF)

As of October 21, 2021, Jacada Ltd. was acquired by Uniphore Technologies Inc. Jacada Ltd. develops, markets, and supports customer experience management and robotic process optimization solutions that automate customer service processes in North America, Europe, Asia, the Middle East, Africa, and internationally. Its products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications for customer service representatives; Jacada Visual interactive voice response that enables end-users to engage in a mobile self-service session; and Jacada Intelligent Assistant, a virtual customer assistant that allows end-users to engage in an automated conversation to answer their questions and complete transactions on their behalf. The company’s products also comprise Jacada Advisor, which helps call centers to enhance customer service by providing real-time agent guidance; Jacada Integration and Automation, a solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing existing applications; Jacada Agent Guidance, which guides the customer service agent through an optimized interaction with the customer; Jacada Workflow that creates business process management workflows; Jacada HostFuse, a software solution for integrating core host-centric business systems; Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications without changing the host applications; and Jacada Multi-Channel Agent Desktop for voice, email, and chat. In addition, it offers training, consulting, and product support and maintenance services. Jacada Ltd. sells its products directly, as well as through system integrators, partners, and call center outsourcers. Jacada Ltd. was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. The company was incorporated in 1990 and is based in Herzliya, Israel.