Medallia Inc (MDLA)

Medallia, Inc. develops and operates a customer experience management platform. Its platform offers a suite of customer engagement products, such as engagement messaging, CX profiles, and journeys; a contact centre, including speech analytics, coaching, and performance management; digital products, consisting of digital experience and analytics; employee experience, such as employee pulses and journeys, employee ideation, and digital employee experience; and insights products, such as video and benchmarking. The company’s products include Crowdicity, which engages employees in sharing their ideas and observations about processes, tools, and employee and customer experience enhancements with existing workflows and collaboration tools; Decibel, a digital session recording and analysis platform; LivingLens, a video feedback platform; Stella Connect, a customer feedback and quality management platform that helps customer support teams analyze and improve performance in real-time; Sense360, a consumer insights platform; Voci, a real-time speech-to-text platform; and Zingle, a multi-channel mobile messaging and customer engagement solution. It serves the automotive, energy and utilities, government, healthcare, higher education, life sciences, nonprofit, technology and services, telecommunications and media, restaurants, retail, technology, manufacturing, financial services, insurance, and hospitality industries. The company was founded in 2001 and is based in Pleasanton, California with additional locatios in Buenos Aires, Argentina; Singapore; Chuo-ku, Japan; London, United Kingdom; Paris, France; Ramat Gan, Israel; Sydney, Australia; Prague, Czech Republic; and Colonia Condesa, Mexico.