UserTesting, Inc. provides research and insights services that enable organizations to gather and analyze human feedback to improve products, services, and brand experiences. The company offers a platform and services for collecting user experience and customer experience insights through usability testing, user interviews, benchmarking, accessibility studies, generative studies, and concept validation. It provides audience services for recruiting niche participants, AI-driven insights that summarize findings from various data types, and dashboards for tracking platform usage, NPS, and CSAT with actionable recommendations. Additional offerings include UserTesting University for training, customer support services, and consulting to help teams incorporate user feedback into decision-making. The company serves organizations with product, marketing, digital, and customer experience teams, including enterprises, non-profits, healthcare organizations requiring HIPAA compliance, and clients seeking insights from specialized audiences such as physicians, data scientists, and luxury brand sectors. The company was founded in 2021 and is based in San Francisco, California.